Contact
A technical problem, a billing question, or a failed delivery? Email the address below — a human answers, not a bot. English and Indonesian are both fine.
Please include your order ID (for example INV261026WMETAE) and the email address used at checkout. For payment issues, add the time of the charge — it lets us trace it at the payment provider immediately.
Within one business day. Monday–Saturday, 09:00–21:00 (GMT+7).
Reviewed within 3 business days. The rules are in our Refund Policy.
Incidents and service updates are posted on our official WhatsApp channel. That channel is for announcements only — use email for anything account-specific.
Before you write
- Paid but no API key? Open the order page from the link we sent and press Check status — it re-queries the payment provider directly. Do not create a second order; duplicate payments only slow the fix down.
- 401 / 403 errors? Confirm the base URL is https://api.advance.my.id/v1 and that the key was copied in full, with no spaces. See the API documentation.
- A specific model failing? Check the status page and the model catalog — your credits stay valid and work with other models.
- Personal data requests? Access and deletion requests follow our Privacy Policy.
Legal
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We are an independent service and are not affiliated with, endorsed by, or sponsored by OpenAI, Anthropic, Google, or any model provider. All trademarks belong to their respective owners.